Please read carefully our refunds and exchange policy. We will allow an exchange on full-priced items where:
The goods are in saleable condition, in their original packaging with all tags attached. The goods have not been washed, damaged or worn. You notify us to exchange within 7 days of receipt of goods. The original invoice as proof of purchase is provided. You may exchange your garment for any item of your choice (subject to availability). Shipping costs for exchange of goods is to be covered by the customer. We do not offer exchanges on sale goods.
We will provide you with a refund on full-priced items where:
The items are faulty (unless caused by you). The items received are different to the goods you have ordered. The items are in their original packaging with all tags attached and in saleable condition. The items have not been washed, damaged or worn. You notify us for a refund within 7 days of receipt. The original invoice as proof of purchase is provided.
We do not refund sale goods, unless deemed faulty. We do not refund for change of mind. Refunds will be made to the original purchaser’s credit card and will include shipping costs. We will pay for return shipping on any faulty items. Please keep in mind we always inspect and quality control our pieces before they are delivered to you door. All other return costs will be payed by you. Consider insurance as the item still belongs to you until we receive the return safely.
HOW TO REFUND/EXCHANGE
Email firstname.lastname@example.org within 7 days of receiving your order notifying us of the goods you have received and the reason you wish to exchange/refund. Please also include your customer order number. Once your refund/exchange has been approved we will send you an email with your return authorisation number (RA#).
Send your items to: Song for the Mute returns, 1 Glebe Street, Glebe, NSW 2037 Australia. All returns/exchanges must be sent using a trackable service (we recommend registered post) to ensure safe and documented delivery. We are not liable for any lost returned items. All items must be returned with an RA#, any items not containing an RA# will not be accepted and will be returned at your expense.
Once your goods have been received we will notify you via email.